Política de reembolso
Last updated: October 31, 2026
30-day money-back guarantee
We want you and your pet to love your Mimo. If you're not happy with your purchase for any reason, you have 30 days from the date your order is delivered to ask for a refund.
How to request a refund
- Email us at casasdan6@gmail.com or use our contact page within 30 days of delivery, with your order number and the item you want to return.
- We'll reply with the return address and instructions. Our products ship from different warehouses, so please don't send anything back without contacting us first.
- Ship the item within 14 days of our reply, with all its parts and, if possible, its original packaging.
Condition of the item
You can open and try the product, just as you would in a store. If it comes back damaged or with missing parts because of misuse, we may deduct that from your refund.
Return shipping
For change-of-mind returns, return shipping is paid by the customer. If the item is defective, damaged or not what you ordered, we cover it.
Damaged, defective or wrong items
Please check your order when it arrives. If it's damaged, defective or not what you ordered, email us within 30 days of delivery with photos and your order number, and we'll send a replacement or give you a full refund at no cost to you. Often you won't even need to send the item back.
Exchanges
If you want a different plug type, the fastest way is to return the item under this policy and place a new order.
Refunds
Once we receive the returned item (or proof that you shipped it), we'll refund the full price you paid within 10 business days, to your original payment method. Your bank may take a few extra days to show it.
Questions
Write to us at casasdan6@gmail.com and we'll help.